RESUME SUMMARY
Sales manager with 7+ years of experience driving profitability through strategic growth, leading teams, and quality control. Fiercely competitive in my approach to acquire business, and able to handle complex situations from a strategic perspective. Presently seeking a leadership position with a market-leading, high-growth company that offers opportunities for advancement into sales management.
PROFESSIONAL EXPERIENCE
Johnson Insurance Inc. Concord, NH
Sales Manager August 2019 – Present
- Supervise sales staff of 7; communicate job expectations and provide direction, support, and motivation to team to meet agreed sales targets and KPI lines
- Design and develop procedures to ensure sales team achieves organizational customer service expectations, resulting in annual increase of customer satisfaction by 5% annually
- Improve and maintain operational and profit objectives exceeding $13m, in sales monthly within district; implement company business plan and provide information for future improvement to business manager
- Responsible for resolving problems; identifying and analyzing market trends; monitoring competitor activities and responding to customer needs
TRP Insurance Co. Concord, NH
Sales Assistant June 2014 – July 2019
- Analyzed customer needs via carefully constructed surveys to develop data driven pitches, increasing profits by 15% over two years
- Trained two new employees in industry knowledge, pitch presentation, and closing strategies; new employee performance was notably higher than average
- Fostered strong customer and strategic associate relationships to elevate brand awareness through community initiatives, such as Meals on Wheels and sponsorship of homeless shelters
- Dealt with customer queries; analyzed precise ongoing market analysis and valuation of competitors, looking for unique ways to enhance sales
- Awarded “Outstanding Achievement” trophy for consistently performing above average sales in a company spanning 20 states
EDUCATION
SOUTHERN NEW HAMPSHIRE UNIVERSITY Manchester, NH
Bachelor in Business Management, May 2014
- 3.83/4.0 GPA
SKILLS
- Excellent Microsoft Excel abilities: Pivot tables, data analysis, and market trends
- Client relationship management abilities
- Strong and convincing personality
- Bilingual in Spanish and English