Call Center Resume Example

Being a call center representative is a steady job with a low barrier of entry. It requires excellent interpersonal and communication skills as well as a patient temperament.

However, that doesn’t mean getting a good job is easy. Your call center resume needs to convince the hiring manager that you have all the skills and experience needed for the role.

Use our tips below to craft a strong call center customer service resume.

1. Highlight your call center resume skills

The best call center representatives need to have stellar customer service skills and communication skills to handle the most difficult customers.

While demonstrating your education and professional experience is important, your skills should really take center stage on your resume.

Notice how this applicant highlights relevant skills in their work experience section:

Call Center Representative
U-Hauls, Los Angeles, CA | July 2019–Present

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
• Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
• Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
• Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
• Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels

In addition to highlighting their abilities in their experience bullet points, our candidate also lists relevant skills in the skills section of their resume:

• Microsoft Office Suite
• Video conferencing software
• 10 WPM typist
• Spanish
• Customer service
• Adaptability
• Verbal communication
• Interpersonal skills
• Problem-solving

By highlighting your skills throughout your resume, you show employers that you’re qualified for the job and need minimal training. Additionally, make sure to use a good mix of hard and soft skills to show employers that you’re a well-rounded applicant who is well-equipped to handle the demands of a call center job.

If you’re not sure what skills you should highlight on your call center resume, here are some additional skills to include in your resume:

2. Write a strong call center resume objective

Jobs with top call centers can be competitive. The best way to get any hiring manager’s attention is by starting your resume with a tailored resume objective.

Your resume objective is the perfect opportunity to showcase your most notable skills and achievements. It should be a short 2-4 sentence paragraph about what makes you the most qualified candidate for the job.

It can seem intimidating to sum up your professional life in this way, but we have several customer service resume objective examples you can draw from.

Here’s a resume objective example from our call center resume sample:

Efficient customer service professional with 4+ years of experience in call centers and hospitality service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in both English and Spanish, and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.

This resume objective is effective because it prominently displays the candidate’s experience, incorporates valuable hard and soft skills, uses hard numbers to quantify specific tangible accomplishments, and clearly states how they seek to benefit the company.

3. Quantify your professional experience

When detailing your professional experience, back up your accomplishments by using numbers whenever possible to clearly convey what work you’ve handled in the past.

If you neglect to quantify your experience, hiring managers won’t be able to tell if you’re a good fit or if you can handle the workload necessary for the job.

For example, our applicant takes care to include numbers when possible:

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
• Collate source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
• Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
• Developed expert knowledge of food and drink pairings, memorizing over 200 types of cocktails, wines and spirits
• Improved use of upselling techniques to increase sales by an average of $10 per ticket

Even if the stats you provide aren’t the most impressive, your future employer will be grateful that you gave a truthful representation of your abilities and experience, making them more likely to call you in for an interview.

4. Use action verbs to describe your experience

To convey a strong sense of authority, begin each bullet point in your professional experience section with an action verb. This will take your experience from passive to proactive, creating a resume that convinces employers you’re exactly what they’re looking for.

Here are some useful action verbs to include on your call center resume:

• Handle
• Resolve
• Provide
• Apply
• Give
• Memorize
• Answer
• Increase
• Collect
• Enter
• Receive
• Train
• Communicate
• Develop
• Improve
• Ensure

Using strong action verbs like these will show employers how you approach your work as well as help demonstrate your key skills and accomplishments.